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TZID:Eastern Standard Time
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DTSTART:20231102T020000
RRULE:FREQ=YEARLY;BYDAY=1SU;BYHOUR=2;BYMINUTE=0;BYMONTH=11
TZNAME:Eastern Standard Time
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DTSTART:20230301T020000
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TZNAME:Eastern Daylight Time
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BEGIN:VEVENT
DESCRIPTION:\nGreystone.Net\, in conjunction with the Healthcare Call Cente
r Times\, is sponsoring The Contact Experience Conference (CEC) again!\n\n
This one-day virtual conference will share best practices that are being u
sed by successful healthcare call and contact centers in addressing the ch
anges forced by these drastic times and to offer new ways and solutions fo
r optimally managing customers in this time of contactless interactions\,
including virtual care\, virtual customer service and more.\n\nCEC will of
fer insights\, education and solutions that can be implemented to help you
r health system re-emerge stronger and safer. This conference will focus o
n all things digital and how it impacts your contact center&rsquo\;s staff
ing\, operations\, technology and more\, including highlighting the new ro
les and emergence of the contact center in the health system.
DTEND:20210330T210000Z
DTSTAMP:20240328T170503Z
DTSTART:20210330T153000Z
LOCATION:Virtual
SEQUENCE:0
SUMMARY:The Contact Experience Conference (CEC)
UID:RFCALITEM638472279038152523
X-ALT-DESC;FMTTYPE=text/html:
\nGreystone.Net\, in conjunction with the Healthcare Call Center
Times\, is sponsoring The Contact Experience Conference (CEC) again!
\n
\nThis one-day virtual conference will share best practices that a
re being used by successful healthcare call and contact centers in address
ing the changes forced by these drastic times and to offer new ways and so
lutions for optimally managing customers in this time of contactless inter
actions\, including virtual care\, virtual customer service and more.
\n
\nCEC will offer insights\, education and solutions that can be i
mplemented to help your health system re-emerge stronger and safer. This c
onference will focus on all things digital and how it impacts your contact
center&rsquo\;s staffing\, operations\, technology and more\, including h
ighlighting the new roles and emergence of the contact center in the healt
h system.
END:VEVENT
END:VCALENDAR