The Contact Experience Conference

August 31, 2021

Don't Miss the Second Annual Virtual Conference Designed to Advance Healthcare Call Centers, Contact Centers, Virtual Care Centers and Customer Service Experiences

Greystone.Net, in conjunction with the Healthcare Call Center Times, is sponsoring The Contact Experience Conference (CEC) again in August 2021!

CEC shares the best practices that are being used by successful healthcare call and contact centers in addressing the changes forced by these drastic times and to offer new ways and solutions for optimally managing customers in this time of contactless interactions, including virtual care, virtual customer service and more.

CEC offers insights, education and solutions that can be implemented to help your health system re-emerge stronger and safer. This conference will focus on all things digital and how it impacts your contact center’s staffing, operations, technology and more, including highlighting the new roles and emergence of the contact center in the health system.