News & Events

The Contact Experience Conference (CEC)


contact experience
Greystone.Net, in conjunction with the Healthcare Call Center Times, is sponsoring The Contact Experience Conference (CEC) again!

This one-day virtual conference will share best practices that are being used by successful healthcare call and contact centers in addressing the changes forced by these drastic times and to offer new ways and solutions for optimally managing customers in this time of contactless interactions, including virtual care, virtual customer service and more.

CEC will offer insights, education and solutions that can be implemented to help your health system re-emerge stronger and safer. This conference will focus on all things digital and how it impacts your contact center’s staffing, operations, technology and more, including highlighting the new roles and emergence of the contact center in the health system.