Encore Video Schedule
Tuesday, 4/17/2018, 1:00-1:30pm EDT
Impact of Website Experiences on Brand
You’ll learn more about the:
- Customer insights that can be generated from the connection between brand and loyalty.
- Impacts of a positive or negative website visitor experience.
- Implications that this experience – good or bad – could have on your hospital’s objectives.
Thursday, 5/24/2018, 1:00-1:30pm EDT
Voice of the Digital Customer (VODC)
Why Your Organization Needs a VODC Strategy and What Tools Can Help
You’ll learn more about:
- Why a VODC strategy is important.
- What to consider when selecting a VODC solution.
- What is the gSight suite.
- What questions can the gSight suite answer.
Friday, 6/15/2018 1:00-1:30pm EDT
A Deep Dive into How gSight Combined with HotJar Can Better Articulate the Voice of Your Digital Customer
You’ll learn more about:
- What tools are available from gSight and Hotjar.
- What the tools can do for your organization.
- The way in which Hotjar measures how visitors are using your site.
- Examples of Hotjar tools such as heat maps, motion recording, form analysis, etc.