The Contact Experience Center Webinars
October 21, 2021
The Central Role of the Contact Center in Technology-Enabled Patient EngagementToday’s patients and consumers expect a consistently sophisticated experience equal to their experiences outside of healthcare, regardless of how they enter your system.
RECORDED ON: July 21, 2021
Activate Contact Center Engagement with Data-driven, Intelligent ConversationsThe contact center is one of the most important access points to the health system. However, evolving market dynamics and consumer demands for improved convenience and experience may expose the weaknesses of many health system contact centers.
RECORDED ON: August 19, 2021