Create Consistent Engagement Experiences With Website and Contact Center IntegrationThursday, August 19, 2021
As the access point patients most often turn to when they’re ready to make a care decision, contact centers must meet consumer demands for a retail-level experience. However, often the information about providers, classes, and other events available to agents doesn’t match what’s published on the health system website. How, then, do you ensure consistent consumer experiences from website to call?
Tune in to discover how to leverage engagement center technology to seamlessly engage consumers across your healthcare website and contact center.
In this session you will learn how to:
- Improve efficiency and convenience for both caller and agent
- Create integrated experiences that exceed consumer expectations and deliver dynamic, personalized conversion paths
- Think holistically to deliver consistent patient experiences across touch points
Meet the Speaker!
VP, Digital Engagement Solutions
Hg Mercury division of Healthgrades