Create Consistent Engagement Experiences With Website and Contact Center Integration

Thursday, August 19, 2021
1:00-2:00pm ET

As the access point patients most often turn to when they’re ready to make a care decision, contact centers must meet consumer demands for a retail-level experience. However, often the information about providers, classes, and other events available to agents doesn’t match what’s published on the health system website. How, then, do you ensure consistent consumer experiences from website to call?

Tune in to discover how to leverage engagement center technology to seamlessly engage consumers across your healthcare website and contact center.

In this session you will learn how to:

  • Improve efficiency and convenience for both caller and agent
  • Create integrated experiences that exceed consumer expectations and deliver dynamic, personalized conversion paths
  • Think holistically to deliver consistent patient experiences across touch points

Meet the Speaker!

Andy Waldrop

Andy Waldrop
VP, Digital Engagement Solutions
Hg Mercury division of Healthgrades