Are you looking for ways to better connect with consumers and patients? Turn prospects into patients? Find and fix customer pain points?
Then Let gSight℠ Help You Reimagine the Consumer Experience
gSight is a secure survey designed to assess the digital experience on your website or app through real-time feedback. And good news, no PHI or PII is collected along the way. It helps digital leaders reimagine the consumer experience and prioritize the website and app improvements that are most meaningful to prospective and existing patients. gSight is part of a continuous improvement loop, helping you rethink the consumer and patient website and app experience while providing insights that direct design changes, prioritize efforts and measure the effects of the actions. And, gSight identifies issues that are dampening website conversions, so when addressed, the flow of patients through the marketing-generated sales funnel widens, converting prospects to patients.
- The Verbatim Analysis Report will include:
- Date of survey
- Stars rating
- Reason for visit
- Difficulty completing task
- Verbatim – service alerts will be highlighted in red, if immediate contact is needed
- Code library developed.
- Organizational Intranet Survey.
If your organization has invested time and resources in an intranet, it’s important to get feedback from the intranet’s users – your employees and providers. With a brief optional survey from
gSight, you can learn what your intranet users think about:
- Their intranet experiences
- The level of satisfaction with using the intranet
- Areas needing improvement
- The relative importance of the various functions and content on the intranet
- And more.
The gSight survey allows us to listen more closely to our consumers and understand their needs. The digital front door is a key point of access to health care, and the survey tool helps us respond more proactively to consumer trends and feedback, while making it easier to navigate health care.
Senior Vice President and Chief Marketing Officer
Kelly Cunha Pokorny
Partnering with gSight provides an invaluable assessment of Moffitt Cancer Center’s healthcare consumers’ online experience. Through gSight, Moffitt gains insights for both website and patient portal platforms to ensure efforts are optimized toward key opportunities. Moffitt continues to exceed the benchmark in all areas, however, continued assessment is critical to assess the online experience of our key consumer, the patient and caregiver, to surpass their needs and expectations.
Digital Strategy Manager
For More Information
Can We Provide More Information or Tailor a Quote for You Based on Your Needs?