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Aug 09, 2018
Consumers love their mobile apps. And healthcare organizations are capitalizing on that fact by offering apps for their patients. But there are a lot of health-related apps available. How do you fight the app clutter? Saint Luke’s Health System, based in Kansas City, MO, has found a solution.
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Aug 09, 2018
Telehealth is becoming more mainstream. As it does so, consumers are embracing it more. In fact, according to a new survey, many patients would be willing to see a new doctor if their current provider did not provide video visits.
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Aug 09, 2018
According to a recent survey, many providers think that tools (such as wearables, smartphone apps and online patient portals) to increase patient engagement are beneficial. However, these tools aren’t being widely used because of the cost.
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Aug 09, 2018
By closely tracking data patterns from wearable devices, it may be possible to detect when a person is getting sick, according to new research from PLOS Biology.
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Aug 09, 2018
In May of 2016, the El Paso Times published a series of articles detailing the extent of liver disease in the El Paso-area Hispanic population. This led The Hospitals of Providence, an El Paso-area health system to collaborate with the newspaper and a gamification software company to develop an online trivia game focused on liver disease.
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Aug 09, 2018
Most organizations know that it’s no longer “customer service”—it’s “customer experience.” With the advent of multiple channels to reach and engage with customers, it has become imperative for organizations to develop and implement a seamless customer experience (CX) across all those channels.
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Aug 09, 2018
Last month, we looked at ways that healthcare organizations are working on transportation options to improve patient attendance for non-emergency appointments. This month, we will look at how healthcare organizations are working with hospitality organizations to improve patient experience with on-campus or nearby housing options for patients and their families.
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Aug 09, 2018
Health- and medical-related apps have proliferated over the past several years. While many apps are developed and distributed by reputable organizations, not all of them are. And even when the intent for the app is good, the app may not be very useful or effective.
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