The importance of proper and accurate documentation of nurse triage calls.

What constitutes a positive or negative experience at a medical appointment? The answer can help healthcare call centers as they strategically look at the services they provide.

A new updated version of Telephone Triage for Oncology Nurses is dedicated to the telephone triage needs of oncology nurses, as cancer patients have special needs.

Given the sensitivity of the information that is shared and recorded on an hourly basis, it’s vital that Healthcare contact centers ensure all this data is kept safe and secure—both from outside threats as well as from potential bad actors internally.

Homestead Health incorporates the NurseCaller™ system to improve care and communication with home health patients.

Customer contact centers generate a vast amount of data every day, but do you really know what your ‘Big Data’ is telling you?

The SafeBeing™ system from Somatix improves remote patient monitoring by implementing gesture detection.

The importance of adhering to policies and procedures and helping employees to weigh in on the use of them.