The Latest Hospital Digital Marketing Articles
GreyMatters is your hospital digital marketing guide, with articles on hospital digital marketing best practices, trends, updates and more.
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Homestead Health incorporates the NurseCaller™ system to improve care and communication with home health patients.
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Finding a Needle in a Haystack
Mar 8, 2021
Customer contact centers generate a vast amount of data every day, but do you really know what your ‘Big Data’ is telling you?
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The SafeBeing™ system from Somatix improves remote patient monitoring by implementing gesture detection.
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The importance of adhering to policies and procedures and helping employees to weigh in on the use of them.
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Willis-Knight Health System developed a text messaging campaign to boost COVID-19 vaccine awareness.
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Modernizing your call center can improve patient experience and engagement.
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Telephone nurse triage managers discuss skills and requirements for telephone triage nurses.
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An update on a previous article about Stericycle Communication Solutions' healthcare call center from 2016.
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Learn about various tactics to market your organization's telemedicine program on your website.
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Harnessing UCC to Innovate the Customer Experience and Evolve Healthcare Contact Centers For 2021 and Beyond
Mar 4, 2021
Using Unified Communications and Collaboration (UCC) technologies to improve the contact center.
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How one major health system improved appointment scheduling using a chatbot.
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How Texas Children's Hospital improved call quality at their Customer Care Contact Center.
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New or Emerging Functionality Available on Websites and Why It Matters to Healthcare Call Centers
Mar 4, 2021
Read about changes in healthcare websites, including increased online scheduling, based on data from the 5th Annual State of Digital Marketing in Healthcare Report from Greystone.Net and Klein & Partners.
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Updated Medicare coverage for telehealth services as of November 2020.
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ChristianaCare's process for returning to work during the COVID-19 pandemic.
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Contact Centres: AI Leading the Change
Mar 3, 2021
Using artificial intelligence (AI) in call/contact centers.
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Creating Sincere Enthusiasm in Your Call Center
Mar 3, 2021
Building a positive workplace culture in your call/contact center.
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Banner Health leveraged its existing LVM software to improve customer service.
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Obtaining permission to record calls from call centers.
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A discussion of the patient transfer process during the COVID-19 pandemic, specifically addressing the call center function.
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